Return Policy

Return Policy

At Wekiva Foliage, we are committed to ensuring that every customer is satisfied with their purchase. We take great care to deliver healthy, vibrant plants, and we understand that sometimes issues may arise during shipping or within the early stages of acclimation. This return policy outlines the steps you can take if you experience any issues with your plants.

15-Day Warranty Period

We offer a 15-day warranty period on all our plants. This warranty period begins from the date you receive your plant and is designed to give you peace of mind during the initial stages of plant acclimation. During this period, we guarantee the health and quality of our plants, provided they are cared for according to the instructions provided.

Eligibility for Returns, Refunds, or Replacements

Our return policy covers plants that arrive damaged, defective, or in poor condition. Please see the details below:

  1. Damaged Plants Upon Arrival

    • If your plant arrives damaged due to shipping, we will gladly offer a replacement or a refund. Please contact us within 48 hours of receiving the plant and provide clear photos of the damage. This helps us assess the issue and improve our packaging standards.

  2. Plants That Do Not Thrive

    • If your plant shows signs of poor health or fails to thrive within the 15-day warranty period despite proper care, we may offer a refund or replacement. In these cases, please reach out to us within the warranty period, along with photos and a description of the issue. We’ll work with you to resolve the problem and provide support to ensure plant success.

  3. Incorrect or Missing Items

    • If you receive the wrong plant or if an item is missing from your order, please notify us within 48 hours of receiving your order. We will arrange for the correct plant to be sent to you at no additional cost.

Conditions for Return Eligibility

To be eligible for a return, refund, or replacement, the following conditions must be met:

  • The issue must be reported within the 15-day warranty period from the date of delivery.
  • The plant must show clear signs of damage or poor health upon arrival or during the initial acclimation period.
  • You must provide proof of the issue, including photos and a description of the problem, to help us process your return.

Note: Our warranty does not cover issues resulting from improper care or neglect, such as under-watering, over-watering, or exposure to extreme temperatures.

How to Initiate a Return or Replacement

To initiate a return or request a replacement, please follow these steps:

  1. Contact Us

    • Reach out to our customer support team at [insert contact information, e.g., email address or phone number] within the warranty period. Let us know the reason for your return and provide photos and details of the issue.

  2. Provide Necessary Information

    • Be prepared to provide your order number, date of purchase, and any photos that show the condition of the plant. This helps us expedite the process and ensure that we meet your expectations.

  3. Wait for Our Response

    • Once we receive your request, our team will assess the issue and respond with the next steps. In cases of approved refunds or replacements, we’ll provide guidance on whether to dispose of the plant or take any additional action.

Refunds

  • If a refund is approved, it will be processed within 5-7 business days of our confirmation, and a credit will be applied to your original method of payment.
  • Please note that some banks may take additional time to post refunds to your account.

Replacements

  • If a replacement is approved, we will ship the new plant to you at no additional cost. You will receive a shipping confirmation once the replacement is on its way.

Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Gift cards
  • Plants that have been intentionally altered or damaged post-delivery
  • Issues outside our control, such as environmental damage or neglect

General Care Recommendations

To ensure the health of your plants, please follow the care instructions provided. Many issues can be prevented with proper watering, lighting, and environmental conditions. If you are unsure about plant care, feel free to contact our team for advice—we’re here to help you succeed with your new plant!

Contact Us

If you have any questions about our return policy or need assistance with your plant purchase, please contact our customer support team at Wekivafoliage@gmail.com. We’re here to support you and ensure that you have a positive experience with Wekiva Foliage.

Thank you for choosing Wekiva Foliage. We value your trust and strive to provide plants that will bring joy and beauty to your space. We’re here to make sure your plants thrive, and we’re committed to addressing any issues you may encounter during the initial stages of your plant’s journey.