Shipping Policy

Shipping Policy

At Wekiva Foliage, we strive to provide a seamless and efficient shipping experience for our customers. We know how important it is for you to receive your plants in excellent condition and as quickly as possible. Below, you’ll find details on our shipping process, timelines, and policies.

Processing Time

  • All orders are processed within 3 business days. Processing time includes preparing your plants for shipment, quality checks, and packing to ensure that they arrive at your location safely and in optimal condition.
  • Orders are processed Monday through Friday, excluding weekends and public holidays. Any orders placed on a weekend or holiday will be processed on the following business day.

Shipping Time

  • Once your order has been processed, it will be shipped within 3 business days.
  • You will receive a shipping confirmation email with tracking information as soon as your order is on its way. This tracking number allows you to monitor the progress of your delivery and estimate the arrival date.

Shipping Cost

  • Shipping is free on all orders! We are pleased to offer free standard shipping for all our customers, making it easy and affordable to bring greenery into your home.

Delivery Time

  • The estimated delivery time varies depending on your location. Typically, deliveries take between 3 to 7 business days after shipping, depending on the destination.
  • Please note that delivery times may be impacted by factors beyond our control, such as weather conditions, carrier delays, and peak seasonal periods. We appreciate your patience in these situations and are here to help if you have any concerns about your order.

Tracking Your Order

  • As soon as your order ships, you will receive an email notification with a tracking link. This allows you to monitor the progress of your delivery and make arrangements to receive your plants as soon as they arrive.
  • If you do not receive a tracking email within the expected timeframe, please check your spam folder or contact our customer support team for assistance.

Packaging and Handling

  • We take great care in packaging your plants to ensure they arrive in perfect condition. Each plant is carefully packed with protective materials and cushioning to prevent damage during transit.
  • Our team is committed to eco-friendly packaging solutions whenever possible to minimize environmental impact.

Delivery Areas

  • Currently, we ship to addresses within the United States. Certain states, such as California, have restrictions on the import of certain plants. Please be aware that we will not be able to ship orders that are not permitted and a full refund will be issued for these orders. We do not ship to Puerto Rico, Hawaii, Guam, Virgin Islands. Unfortunately, we do not ship to PO boxes, APO/FPO addresses, or international destinations at this time.

Order Issues or Delays

  • If there are any unexpected delays in shipping or processing, our team will reach out to notify you promptly.
  • If you experience any issues with the delivery of your order, such as delays or missing items, please contact us as soon as possible. We’ll work with the carrier to resolve the issue and ensure that you receive your plants.

Damaged or Lost Packages

  • We take every precaution to ensure that your order arrives safely. However, if your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately. We may require photos of the damaged items to assist in resolving the issue and can provide replacements or refunds as needed.
  • In the rare event that a package is lost in transit, please reach out to our customer service team, and we’ll work with the carrier to locate your order or send a replacement.

Contact Us

If you have any questions or concerns regarding your shipment, please feel free to contact our customer support team at wekivafoliage@gmail.com. We’re here to help and ensure that your experience with Wekiva Foliage is as smooth and satisfying as possible.